Refund Policy
1. Cancellations by the Client
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More than 48 hours’ notice before the scheduled service:
✔️ Full refund or free reschedule.
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24–48 hours’ notice:
✔️ 50% refund or free reschedule (one time).
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Less than 24 hours’ notice / no-show:
❌ No refund due to time, planning, and resource allocation.
2. Cancellations by Apex Aerial Surveys
We may need to cancel or reschedule due to:
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Unsafe weather conditions
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Airspace or CAA restrictions
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Technical or safety issues
In these cases, you will be offered:
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✔️ A full refund or
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✔️ A rescheduled date at no extra cost
3. Weather & Safety Conditions
Drone operations are weather-dependent and safety-critical.
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If weather conditions are deemed unsafe on the day, the flight will be postponed.
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No refunds are issued for weather delays unless rescheduling is not possible.
4. Completed Services
Once a drone flight or service has been completed:
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❌ No refunds are issued for completed work
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This includes dissatisfaction based on:
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Subjective expectations
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Site conditions outside our control
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Legal or environmental restrictions affecting footage
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If there is a technical fault or clear error on our part, we will:
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Re-fly the job where possible or
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Provide a partial or full refund at our discretion
5. Digital Deliverables
Due to the nature of digital content:
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All images, videos, maps, and models are non-refundable once delivered
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Preview files may be provided where applicable
6. Deposits
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Deposits are non-refundable unless the service is cancelled by us
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Deposits may be transferable to a rescheduled booking
7. Contact
For refund or cancellation requests, please contact: